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Virgin Atlantic Head Office Address

June 10, 2009

Many of you have emailed in asking for the exact address and telephone number for Virgin Atlantic, please find the information below:

Virgin Atlantic Head Office Address

Virgin Atlantic Office
Crawley Business Quarter
Manor Royal
RH10 9NU

Telephone: 0870 574 7747

Comments

19 Responses to “Virgin Atlantic Head Office Address”

  1. Gwendoline Morgan on September 12th, 2009 11:31 am

    I have been trying to contact a department that can answer my questions regarding my annual flights to Sanfrancisco where I spend my Xmas and New Year breaks with my son. I am a member of Virgin Flying Club, ( since June 2006
    Mem, No. 00647 410 240 , My husband,Prof Glen Morgan is no longer with us – I am still using – User Name -Gemtone / Password Porlock , which he established) We have flown many years with Virgin Atlantic; Premium Economy, Last year, travelling alone, 18/12/2008 I was upgraded to 1st.class much to my delight ! surprise and comfort, that.upon returning on 8/1/2009 I paid the difference to travel home in 1st class style.I shall be 88yrs this month so… I am now wondering if I have enough mileage to cover, at least one way 1st. class this year?. Thankyou.

  2. Gwendoline Morgan on September 12th, 2009 11:31 am

    I have been trying to contact a department that can answer my questions regarding my annual flights to Sanfrancisco where I spend my Xmas and New Year breaks with my son. I am a member of Virgin Flying Club, ( since June 2006
    Mem, No. 00647 410 240 , My husband,Prof Glen Morgan is no longer with us – I am still using – User Name -Gemtone / Password Porlock , which he established) We have flown many years with Virgin Atlantic; Premium Economy, Last year, travelling alone, 18/12/2008 I was upgraded to 1st.class much to my delight ! surprise and comfort, that.upon returning on 8/1/2009 I paid the difference to travel home in 1st class style.I shall be 88yrs this month so… I am now wondering if I have enough mileage to cover, at least one way 1st. class this year?. Thankyou.

  3. Christine Bowden on January 16th, 2010 6:11 pm

    VIRGIN FLIGHT COST SCAM – Warning

    I am a first time customer who has book a holiday through Virgin Cruise Holidays ( special anniversay celebration ). Why Virgin – because I was taken in by all the hype. Mistakenly thinking that if I used Virgin I would be offered the best prices offered by the company.
    I recently enquiried about upgrading our Virgin Atlantic economy flight seats to premium economy. Virgin Cruise Holidays advised that I would need to pay an additional £1,100. They advised me to check the Virgin Atlantic email site and further explained that I was able to pre book my exisitng ecomony seats using this website. Checking the website I found that the advertised difference in cost to upgrade is £754.20, a difference of £345.80 to what Virgin Holiday Cruises had quoted.

    It would appear that if you have booked your holiday with Virgin Holiday Cruises you will be penalised and charged an inflated price for upgrade – you will not be eligible for the flight upgrade prices advertised on the Virgin Atlantic website. I wish now that I had researched a little more before booking with them.

  4. Tom Brett on April 20th, 2010 2:23 pm

    The phone number, 0870 574 7747, is not available. Virgin Transatlantic and Virgin Holidays seem to have made themselve immune to communication about flights on 21st April. Even a simple NO WAY ARE WE FLYING WOULD BE OK. But not the procrastination and the stress it causes.

    Tom Brett

  5. admin on April 20th, 2010 8:01 pm

    typical large companies – no customer service at this critical moment!

  6. martin atsu thomas on July 3rd, 2010 7:19 pm

    i am please seeking job opening with your establishment in ghana.i have please send my resume.i will be grateful if my resume is given support.i will be counting on your outfit.thank you.
    your sincerely martin atsu thomas

  7. Jo Pilling on December 14th, 2010 10:45 pm

    I have also been trying to contact virgin, only to get a dead line! we fly on the 20th december, today being the 14th, e-tickets have arrived however I do not know where I am staying when we get to America! We have a 7 year old son who is diabetic – type 1 and would never have booked at £7000 holiday without knowing where we were staying, we were told when tickets arrive it will be disclosed then, being a villa? now we are told handling agents will give us directions when we get to america, this really isnt good enough, how can we find out where the nearest and hospital/medical centre would be? they have taken the money and now dont seem to care!!!! the travel agents cooperative travel are just as bad. they gave me an address and the tickets from virgin say another address to collect keys and directions from to get to a villa we have booked. Anxious and stressed. Totally ruined the build up to the holiday and any excitement we want to share with our 3 children is hard. Really deflated and disappointed.

  8. valerie compston on December 17th, 2010 11:22 am

    My son Patrick & I left on flight VS603 leaving 9th Dec, 2010 from Heathrow to Cape Town. Because I was in a wheel chair, we asked for kerbside assistance we phoned and were told all we had to do was give them the drivers name and colour and make of car 24 hours before we left. On checking a few days before departure we got told it had to be 48 hours before. Because of this confusion we referred to my son Christopher Compston who made the bookings and who flies upper class several times a year with Virgin – he gave us another number to phone who asked for passport numbers’etc. and finally we got correct instructions. When we arrived the attention and help were great!! We proceeded to the Virgin lounge where the service was first rate and the food excellent’ we cannot praise this enough.

    On the flight I had problems’, originally, weeks before the flight I had requesed a diabetic meal for dinner and “All Bran Flakes” for breakfast and brown bread. 2 weeks before the flight I phoned to say I did not want the diabetic meal and would have what was on the menu, I repeated my request for all bran flakes. Days before the flight I phoned and was told they had noted my request. At dinner on the flight I asked for the roast chicken that was on the menu ( my son had the fish curry). The hostess brought me a horrible plate of steamed chicken, with a few caarrots and 3 small jacket pototoes, I said this was not what I want. She told me “You asked for a diabetic meal and they loaded this “It cannot be changed, we loaded it for you and there is not any thing else” – unbelievable that this was shocking’ I should not have been treated like this, I feel i never want to travel Virgin again. For breakfast I was told they did not have the all bran flakes I had asked for. I then ordered scrambled egg (which was a child’s portion) and brown toast’ I was told I could only have white toast but could have a brown roll!.

    My frequent flyer son said we should have been given pyjamas, we did not receive any and the blue pooch did not contain any eye shade. Up to departure I was a happy traveller but what I experienced made me very unhappy., I have never been treated liked this by any other airline .

    Valerie Compston

  9. Spencer Lunt on May 26th, 2011 7:28 am

    I have written to you and E mailed on several occasions but still have not had a reply stating what you indend to do about my complaints with regard to the flight to and from Havanna, Cuba, March/April. The letter has not been acknowledged
    E mails simply say will reply within 28 days. This is rubbish as 28 days comes and goes with no response.

    Does anyone care at your company or is it simply that no one can be bothered to answer.

  10. Peter & Eileen Johnston on August 5th, 2011 9:43 am

    We booked seats on Virgin for a trip to Florida, Orlando airport, in December 2010. We booked and paid for Premium Economy & received our tickets. On arrival at Gatwick on 16 July were told we had been bumped from Premium Economy to Economy, and were told ‘very sorry but over booked’. On our return journey 30 July we were booked in to Premium Economy as paid for but not the seats we had confirmed on our booking. We were told that ‘these seat assignments are ‘only provisional’.
    This type of treatment would not happen in other industries. If tickets for theatre are purchased you get the assigned seat. If you buy a washing machine you don’t get another model delivered with an apology. How can you run your airline this way with little regard to the satisfaction of your customers?
    Compensation of air miles offered on the 16 July means we would have to travel Virgin to use them, something we never want to do again, so effectively no compensatiion.
    Having looked on your website we note that many people do not get a response from you, no doubt we will get the same treatment.

  11. Charlotte Cornwell on August 28th, 2011 12:11 am

    A VA customer since the airline’s inception. Frequent Flyer since 1999 – at one time a Silver FF. Lived in US since July 2000 and have stayed loyal to VA, flying back to UK twice per year.
    Flight VS023 back from Heathrow Friday 19th August cancelled. Delayed 21 hours. No plan in place for handling the situation – how long have planes been flying, and no plan? Went without food for 14 hours – 3.25pm flight was scheduled to leave so many passengers had not eaten in the terminal in expectation of meal on flight. Finally sat down to eat at 12.10 am in The Park Hotel near the airport, amidst a disco.
    Little or no communication from ground crew, rudeness, and only concern from VA staff was taking care of 1st Class passengers.
    I am writing to Richard Branson, whom I have a connection with through friends. Interesting to see if he bothers to respond. Will post any further news.
    Will never fly VA again because if they value customers who have been loyal over many years and flown regularly, so little, the only thing I can do is remove my custom and draw as much attention to my experience as possible. And I have access to the media.
    Watch this space!

  12. admin on August 31st, 2011 10:48 am

    Hi Charlotte,

    Please do keep us informed on here, we would love to know the outcome.

    Thanks

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    (from what I’ve read) Is that what you are using on your blog?

  14. joseph on February 1st, 2013 2:11 pm

    Dear sir/madam,Ps please forward to Mr R Branson
    My name is joseph ripley(jnr).I have been a carer for the lady in the picture for 9 years in her own home,so she should not go in to a nursing home.I’m a born again christian.My family used to go to the nazerine in erskine for many years,and we know paul and cathy tarrant very well(we stayed at their home for a wile in 1986)

    I did 6 years as a live-in carer,as she was bedridden with final stage m.s.She was dying and very ill.i ended up doing over 60 hrs a week,as i was her main carer.It was very stressfull,and to see her go downhill was heart breaking.In the end i became very ill with stress and mental breakdown.

    My doctor said i had to give it up as i was ill.And he said i would die if i continued in the job.
    o now ive lost my job and accomodation,and im in debt £6000.
    Im renting a room in a house and the govement is paying it,and im on the sick for at least 12 month with stress..

    I get sick pay of £71 a week to live on.so i caint pay my bank what i owe.

    Im so woried about my debt my stress is really bad,my doctor wants me to go bankrupt.

    I doint want to go bankrupt,but unless i can raise £4000 … to pay off debt to nationvide building socity in taunton,somerset.

    Please can you help me out in anyway,as i need help.

    I need help in the next 2 weeks.. as im sinking…Please help! Jesus said whatever you give,he will give a 100 times back.

    Joseph ripley
    1 shovel lane,north petherton,somerset,uk.
    ta6 6nj

    My bank is nationvide in taunton.
    acc 26940545 sort code 07 01 16

    You are welcome to contact the building socity anytime,and they will comfirm my debt to them.

    Yours sincerily
    j ripley

  15. Xinmiao Hou on March 25th, 2013 12:53 am

    Dear Virgin Customer Servie,
    We are three students from China who studied in London and booking the virgin flights in the website. We booking the Virgin Atlantic (VS 250) from London to Shanghai in 15:15 6th June and return at 11th September, we booked the tickets in the STA website at first, but the website always remind us that the website was in error and it didn’t tell us any information about that we were failed or succeed, so we tried again and again for several times, it was still in error of the website. So we thought that the websites was no tickets for us and changed for Opodo website to buy the same flights with the same time. However, the STA website removed our money the next day and the Opodo also removed our money for the same flight with the same time, how it was happen? It’s so stranger and so amazing, we went to the STA agency today, they told us that if you refund money back to them they will cancel our flights and give our money back, we are so helpness now, can you help us to cancel one of the flghts and refund our money!

    This is our first time to buy the tickets in UK, and we bought virgin when we come from China, we all have a good impressive in virgin at first, but this time this things occured so absurd we can’t believe it, how can one person have the tickets for the same flight and same time, and they all removed our money, we thought it was a loophole in your booking system.

    We are just three poor students, we fell that we lost so much money in one night with this absurd in virgin flight tickets, can you refund one of our three tickets and give to the agency, then they can give our money back. We felt so helpness now with virgin cunstom service, please help us and refund our money! Thanks!

  16. MRS BASSIMA BALAL on July 5th, 2013 2:10 pm

    HI, I WOULD LIKE SOME OF YOUR SERVICE TO IRAQ, AM ORIGINAL IRAQI, LIVING & WORKING IN LONDON FOR THE LAST 30 YEARS, HAVE A VERY GOOD RELATION WITH THE IRAQI GOVERNMENT, WE NEED FEW REQUEST FOR IRAQ,
    LIKE, THE MINISTRY OF TRANSPORT (AIR LINE DEPARTMENT) THE NEED A GOOD REPUTATION AIRLINE COMPANY, TO WORK WITH THE IRAQI AIRLINES SIDE BY SIDE, WITH A MINIMUM 3 AIRLINES TO JOIN FOR NOW,
    I DO HAVE ALL THE DIRECT CONTACT AND DETAILS DOCUMENTS.
    SO KINDLY ADVICE & REPLY IF YOU HAVE SUCH INTEREST. THAN WE CAN MEET AND SHOW YOU ALL THE DOCUMENTS AND DETAILS
    WILLING TO HEAR FROM YOU VERY SOON
    REGARDS
    MRS BASSIMA BALAL

  17. Gloria Jean Buckle on December 5th, 2013 4:35 pm

    23 November 2013

    Mevlana
    6 Poplar Drive
    Blurton
    STOKE ON TRENT
    Staffs ST3 3AZ

    Dear Sir/Madam

    On Tuesday 19 November I took Virgin flight number VS 76 at 6.30 pm to Manchester from Orlando airport, with my partner.

    It was a good flight and the service from the crew was first class. However, the meal(s) served on the aircraft were the worst I have ever had in my 40 years of air travel.

    The choice was beef stew/chicken Tika/pastor.

    I selected the ‘so called’ beef stew. The vegetables were tasteless and the beef was spoilt with the strong flavour of sage. Surely, that herb belongs to a chicken dish not a beef dish. After tasting the contents of the tray, I left it and requested one of the alternative dishes ie chicken tika.

    I was told by a member of the cabin crew that the rest of the passengers had to be served before she could bring me the replacement meal. This was understandable and I waited. A female member of the crew brought me the chicken tika. It was so ‘hot’ that I was unable to eat it.

    The caterer responsible for this disgusting crap should go back to the drawing board and an alternative supplier be engaged for future flights. To think on the packaging they dared to print ‘tasty.’ If that was tasty, heaven help us all.

    The breakfast we were given just before landing was totally unacceptable. A muffin, cereal bar, orange juice is not sufficient. Surely a sandwich of some description could have been provided. Remember that the passengers had not eaten for some 6 hours and were very hungry. Can you imagine how I felt?

    We have flown with Virgin on many occasions but this was the worst food we had ever been expected to eat.

    I welcome your comments.

    Yours faithfully

    Gloria Jean Buckle

    PS Letter will follow to Head Office

  18. gwendoline Morgan on February 28th, 2015 11:46 am

    Flying Club 00647410240

    I would like to relay a word of thanks for a very comfortable flight to San Franscico
    on Flight VS109 10th. Dec. 2014 and the return flight VS020 7th. Jan 2015

    The cabin attendants were caring, attentive and very charming; made the long haul seem shorter.

    Also to convey my admiration to the Pilot and crew of both flights; I swear the wheels had socks on!.

    My wheel chair journey from aircraftof Shari Yeatman, Customer Liasion Manager to whom I extend my grateful thanks.

    I look forward to my next flight with pleasure.

    Gwendoline Morgan

  19. gwendoline Morgan on February 28th, 2015 11:46 am

    Flying Club 00647410240

    I would like to relay a word of thanks for a very comfortable flight to San Franscico
    on Flight VS109 10th. Dec. 2014 and the return flight VS020 7th. Jan 2015

    The cabin attendants were caring, attentive and very charming; made the long haul seem shorter.

    Also to convey my admiration to the Pilot and crew of both flights; I swear the wheels had socks on!.

    My wheel chair journey from aircraftof Shari Yeatman, Customer Liasion Manager to whom I extend my grateful thanks.

    I look forward to my next flight with pleasure.

    Gwendoline Morgan

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